In order to handle the overwhelming response from its initial release and to fulfill orders that have already been placed and have yet to be shipped, blu has temporarily put a hold on new orders for two weeks from 7 July 2009 to 1 August 2009. This should come as good news to anyone still waiting for their order as the company is taking a course of action to eliminate any further delays. After the 21st you will be able to place any new or additional orders while everyone that had been waiting for their previous ones will hopefully have them by this time.

Read in the view message from blu…

Due to the incredibly overwhelming demand for blu and our pursuit of a great customer service experience, blu will not be taking orders from the 7th to the 21st of July. We are pausing orders in an attempt to clear our backlog and take care of our current customers.

During this time period, orders will continue to be shipped out and staff will be working as usual at blu in Administration and Customer Care; however, we simply will not be taking new orders. We sincerely apologize to our customers for the shortcomings in our current system. We understand your frustration with regards to our shipping delays. We feel this is the best way to alleviate the back order issue and make sure those who have chosen to buy from blu are getting the service and product that they expect from us.

Once again, I apologize for the inconvenience. Thank you for your patience.

Jason Healy
President
blu cigs

EDIT: The “no-new-order” period hasbeen extended to August 1, 2009.